We understand that having a seamless and secure payment process is essential for your shopping experience. Below, you'll find answers to some of the most common questions about payments on our platform. If you have further inquiries, please don’t hesitate to contact our support team for assistance.
FAQ Payments
Payments
1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support digital wallets like Apple Pay, Google Pay, and other local payment options through Stripe.
2. Is my payment information secure?
Yes, all payments are processed through Stripe, which is PCI-DSS Level 1 certified—the highest level of payment security. Your data is encrypted and securely transmitted.
3. Why was my payment declined?
Payments may be declined for several reasons, such as incorrect card details, insufficient funds, or restrictions by your bank. Please verify your information and try again, or contact your bank for more details.
4. Can I use international cards?
Yes, we accept international cards. However, your bank may charge a foreign transaction fee. Please check with your card provider.
5. Do you save my payment information?
We do not store your payment details on our servers. Stripe securely tokenizes and processes your payment information.
6. Can I get a refund?
Refunds are available according to our refund policy. Please contact our support team with your order details for assistance.
7. How will the charge appear on my bank statement?
The charge will appear on your statement as THATSCHU or a variation, depending on your payment provider.
8. Can I pay in installments?
At this time, we do not support payment in installments. All payments must be made in full at checkout.
9. What currencies do you support?
We accept payments in multiple currencies. The available options will be displayed at checkout based on your location.
10. Who can I contact for payment issues?
If you experience any payment-related issues, please reach out to our customer support team at [support email or contact number].
EN
FR
ZH-HANS