FAQ Shipping

Shipping

Welcome to the Shipping Information section of THATSCHU, your boutique fashion destination based in China. We understand that receiving your purchases promptly and securely is essential. This FAQ is designed to provide clarity on our shipping processes, both within China and internationally.

Here, you'll find detailed information on shipping options, delivery times, costs, and other pertinent details to ensure a seamless shopping experience. If you have further questions or require assistance beyond this guide, please don't hesitate to contact our customer service team at [Insert Contact Email].

Happy shopping!

1. Do you offer shipping within China?

Yes, we provide shipping to all regions within China.

2. What are the shipping options available for domestic orders?

For orders within China, we offer standard and express shipping options.

3. How long does domestic shipping take?

  • Standard Shipping: Typically 3-5 business days.
  • Express Shipping: Usually 1-2 business days.

4. Do you ship internationally?

Yes, we offer international shipping to numerous countries worldwide.

5. What are the international shipping options and delivery times?

  • Standard International Shipping: Delivery times vary by destination, generally ranging from 10-20 business days.
  • Express International Shipping: Faster delivery options are available, typically between 5-10 business days.

6. How are shipping costs calculated?

Shipping costs are determined based on the destination, shipping method selected, and the weight and dimensions of your order. The exact shipping fee will be displayed during the checkout process.

7. Are there any customs duties or taxes for international orders?

International orders may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for detailed information.

8. How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to track your shipment.

9. What should I do if my package is delayed or lost?

If you experience any delays or issues with your shipment, please contact our customer service team at [Insert Contact Email] for assistance.

10. Do you offer free shipping?

We offer free standard shipping on orders over a certain amount. Please refer to our Shipping Policy page for the most current information on shipping promotions.

11. Can I change my shipping address after placing an order?

If you need to modify your shipping address, please contact us immediately at [Insert Contact Email]. We will do our best to accommodate changes before the order is dispatched.

12. Do you ship to P.O. Boxes or APO/FPO addresses?

Currently, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for delivery.

13. What carriers do you use for shipping?

We partner with reputable carriers such as DHL, UPS, FedEx, and local postal services to ensure reliable delivery of your orders.

14. Is signature required upon delivery?

For security purposes, some deliveries may require a signature upon receipt.

15. How do I contact customer service for shipping inquiries?

For any shipping-related questions or concerns, please reach out to our customer service team at [Insert Contact Email].

Please note that shipping times and policies are subject to change. For the most up-to-date information, refer to our Shipping Policy page or contact our customer service team.

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